Finally, finally after many delays, Elevation Burger finally opened just before Groundhog's Day this year. I was there the day after that. They were a bit slow, and there were more folks behind the counter than in the seating area, but that was just fine. I've been there several times since and things have definitely picked up.
The first excursion I got my regular - plain burger, fries and a soda. The soda selection, fountain style, also offered Mr. Pibbs Xtra and Wild Bill's Root Beer, besides the regular run of Coca-Cola products. Always nice to have new stuff to try, so I tried the root beer and then went back to my normal Coke selection. I'm a catastrophically picky eater, remember?
The ordering is similar to the new Gino's and the meal is brought to your table. It came on a unique metal tray, with the burger in a paper sleeve and a sizable serving of fries, all steaming hot. The fries were fresh cut natural cut shoestrings that didn't seem quite done and needed seasoning. The burger was delicious, also needing a bit of seasoning so I put some fries on it and it rocked.
The customer service at Elevation Burger this first trip and all following trips was top notch. The first time, five different employees asked how my meal was as I ate, and they seemed genuinely concerned. It's the little things that count, ya know? The fries are supposed to have been cooked in olive oil, and while I don't doubt that, they didn't have the usual taste other Spanish fries I've tried have had. The Elevation fries had a cleaner, less greasy (if at all) taste. Still they needed an extra kick.
Now these weren't great fries, but the burger was fantastic so I had to go back. Addict that I am, I also got fries too - because not-so-good fries are better than no fries at all. Now here's the problem, and the reason this review has taken so long to be posted - I have been conflicted. The fries on trip two were amazing. Further visits proved only one thing, Elevation Burger's fries are at best inconsistent. Sometimes they are meh, and sometimes they are terrific. This much is sure, the longer they cook, the better they are. So a blurry decision from me on the fries but a definite thumbs up on the burgers. All things considered, the burgers, the fries, the absolutely incredible shakes, and the customer service - I really really like Elevation Burger. Highly recommended when the fries are done right.
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